WEBSITE TERMS AND CONDITIONS

Who am I?

I am Tannis Bridge, trading as Tannis Bridge (“I”, “me” or “my”), a sole trader providing skincare products and holistic therapy from my treatment room at 2 Market Place, Castle Cary, BA7 7AL. You can find everything you need to know about my services and products on my website – www.tannisbridge.co.uk.

How to contact me

If you have any questions about my treatments or products, please get in touch by emailing me at tannisbridge@gmail.com. I am a small business and will do my best to respond within 2 working days.

How can I book a treatment?

You can book a treatment by emailing me at tannisbridge@gmail.com with the following:

Preferred date
Type of treatment

What is my cancellation policy for treatments?

I understand that sometimes plans change. If you need to cancel or reschedule a treatment, I kindly ask for at least 48 hours’ notice before your appointment.

Cancellations made with less than 48 hours’ notice, or missed appointments, may require payment of the full treatment cost, as late changes make it difficult to offer the appointment to another client.

Thank you for your understanding and for helping me manage appointment availability fairly for everyone.

How can you order my products?

You can order my products through my website. Product availability may change from time to time, and all descriptions and prices shown on the website apply at the time you place your order.

When will I accept your order and take payment?

After you place your order, you will receive an email confirming that I have accepted it and setting out the key details of your purchase. Payment will normally be taken when your order is accepted, as explained in the order confirmation email.

When will I ship your order?

I aim to ship all orders within 2 working days (Monday to Friday) of order acceptance.

Orders placed before 12pm on a Friday will be shipped by the following Tuesday. Orders placed after 12pm on a Friday, or over the weekend, will be processed from the next working day.

Once your order has been shipped, you will receive confirmation and tracking details where applicable.

Do you need to be available to accept your order?

Some deliveries may require someone to be available to receive them. It is your responsibility to ensure that the delivery details provided are correct and that suitable arrangements are in place. I cannot be held responsible for failed deliveries caused by incorrect information or lack of availability at the delivery address.

What if you want to make changes to your order?

If you wish to make changes to your order, please contact me as soon as possible at tannisbridge@gmail.com. This may include cancelling or amending your order or changing the delivery address. I will do my best to accommodate changes, but I may not be able to do so once your order has been shipped.

Can you return or cancel your order?

You have the right to change your mind and cancel your order within 14 days of delivery, unless an exception applies. To exercise this right, you must notify me by email at tannisbridge@gmail.com within 14 days of delivery, providing your name, address, and order number.

Please note that products that have been opened, used, damaged, or tampered with cannot be returned or refunded, unless they are faulty or not as described.

What if something is wrong with your order?

If your order arrives damaged, faulty, or incorrect, please contact me as soon as possible and no later than 14 days after delivery by emailing tannisbridge@gmail.com. I will work with you to resolve the issue. Your statutory rights are not affected.

How do you return products?

Returned items must be sent back within 14 days of telling me that you wish to cancel. Items must be unused, untampered with, in their original condition and packaging, and suitable for resale.

Returns are at your own cost. I recommend using a tracked delivery service and keeping proof of postage.

Do I refund delivery costs?

I will refund standard delivery costs paid with your order. Any additional delivery costs, such as express or premium services, are non-refundable.

When and how will I refund you?

Refunds will be issued within 14 days of receiving the returned products or evidence that they have been sent back. Refunds will be made using the same payment method you used when placing your order.

I may reduce the refund amount if the product shows signs of handling beyond what is necessary to establish its nature, characteristics, and functioning.

Why might your order be rejected?

On rare occasions, I may need to reject or cancel an order, for example if:

A product is unexpectedly out of stock
There is an error in pricing or product information
I am unable to deliver to the address provided

If this happens, I will notify you as soon as possible and refund any payment you have made.

When can I cancel your order?

I may cancel your order if:

The information you have provided is inaccurate
Payment is not authorised
I am unable to fulfil the order for reasons beyond my control

If I cancel your order, you will not be charged for the products.

How do I take payment?

Payment must be made at checkout using the payment methods listed on my website, such as debit or credit card, PayPal, or Apple Pay. Payments are processed securely by third-party payment providers. I do not store or process your payment details.

What if the products are damaged or faulty?

If a product is damaged or faulty, please contact me at tannisbridge@gmail.com as soon as possible.

What if your order is delayed?

I am not responsible for delays caused by events outside my control, such as courier delays or supply issues. If a significant delay occurs, I will contact you and, where appropriate, you may cancel your order and receive a refund for any items not received.

Can you buy products on behalf of a business?

If you wish to purchase products on behalf of a business, please contact me at tannisbridge@gmail.com before placing your order. Business purchases may be subject to separate terms.

I am not liable for business losses. If you purchase products other than as a consumer, my liability is limited to the purchase price of the relevant products and losses that were reasonably foreseeable at the time your order was accepted.

How do I look after your personal data?

Information about how I collect and use your personal data is set out in my privacy policy, available on my website.

Law and jurisdiction

These terms and any disputes or claims arising from them are governed by English law.